Technical Support

If you're having trouble accessing an e-book, online journal, database, or streaming media while off campus, these strategies may help. If you continue to have trouble accessing an online resource from off campus, use the Report an Access Problem form.

Make sure we have the materials

Check the title of the e-book, online journal, or database in the Library Catalog. The catalog record will have links to online access and note the years that are available online for journals.

Logging in

You may access our resources from off campus by clicking on the link in the catalog and then typing in your UNH username and password in the login screen. If you don't know your username or password, go to Login Help.

Not everything works on all browsers

If you're using Internet Explorer, try Firefox, Chrome, or Safari if you are on a Mac. In IE on Windows, it's easy to have told the browser not to open windows with mixed security. IE will ask if it's OK to open a non-secure window within that frame. The default answer is "No" which makes it more difficult to view the document. This setting can be changed in IE by:

  1. Go to Tools > Internet Options
  2. Select the ‘Security’ tab
  3. Click the ‘Custom Level’ button
  4. In the ’Miscellaneous’ section change “Display mixed content” to Enable

Try the UNH VPN

If these methods don't work, try UNH's Connect VPN.

You will need to use the alternate "all traffic" Junos Pulse configuration. This option sends all traffic (not just UNH traffic) through the VPN. When configuring your Pulse client, the Server URL or URL field should be set to https://connect.vpn.unh.edu/all_traffic. More detailed instructions at Using the UNH VPN.

Once you are connected to the VPN, you should be able to work as if you were on campus.

If you have any questions, or find you are unable to connect to resources when using the UNH VPN, please contact the UNH IT Service Desk at 603-862-4242 or online at the UNH IT help form Questions for UNH IT.

Problems opening PDFs with Firefox

Try this plugin: Adobe Reader plugin