Technical Support

If you're having trouble accessing an e-book, online journal, database, or streaming media from off-campus, please report it through our form:

Report an access problem

Connecting from Off-campus

Current UNH students, faculty, and staff may access most library resources, including databases, from off-campus:

  1. Navigate to the resource you want on the Library web site.
  2. You will be prompted for your UNH IT ID username and password.
  3. Once verified, you will be forwarded on to your resource.

Once you have logged in, you can access databases and other electronic resources available through the library web site.

Using the UNH VPN

It is not necessary to use the UNH Virtual Private Network (VPN) to access library resources from off-campus.

On September 1, 2023: USNH VPN migrated from PulseSecure to GlobalProtect. You can find the GlobalProtect installation instructions through the IT Knowledge Base. PulseSecure will stop working in October 2023.

Logging in to Your Library Account

If you’re currently employed or enrolled at UNH, please use the UNH Login option and log in with your USNH user ID and password.

My Library Accounts

  • If you’ve recently graduated or retired, your USNH single sign-on (SSO) credentials may still be your user ID and password.
  • If you have not logged in to your account since our system upgrade in July 2019, you can contact us for help.

If you still need help accessing your library account, please contact the main desk at your library:

  • Dimond Library Information Desk, Durham: (603) 862-3125 or
  • UNH Manchester Library, Manchester: (603) 641-4173 or
  • UNH Law Library, Concord: (603) 513-5130

USNH IT Systems Status

You can check the status of many major campus IT services (such as Canvas, campus wifi, etc.) on the USNH Systems Status page. There is also a log of recent incidents and upcoming maintenance.

Using our Proxy Service

The library has a proxy service, which is what allows you to access the Library's electronic resources from off campus. For browser extensions like Zotero, you can update the proxy in the advanced settings. Proxy URL:
Still Need Help?

For help accessing library resources, email us or use our help form.

For general technical support, please visit the USNH Technology Help Desk Portal.